This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

The CALDICOTT GUARDIAN for Much Birch Surgery is Dr Andrea Johnson

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.  Please follow the link below for further information.

Freedom of Information

NHS Constitution 2015

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Practice Charter

For a copy of the Practice Charter, please follow the link below:

website/M81024/files/Practice Charter.docx

Chaperones

If you feel you would like a Chaperone present at your consultation, please inform your Doctor/Nurse, who will be more than happy to arrange this for you.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please ask for a copy of the complaints leaflet at reception or write to the practice manager who will deal with your concerns appropriately.

You can also contact PALS (Patient Advice & Liaison Service):

Freephone: 0800 030 4563 - There is also a 24 hour answer phone service.

http://www.herefordshireccg.nhs.uk//patient-advice-and-liaison-pals

Email: feedback@staffordshirecss.nhs.uk

Fax: 01782 298228

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Private Services (non-General Medical Services) and Fees

The clinical staff undertake certain private medical reports and examinations, including HGV medicals. (We do not undertake passport countersignature).  Please note that there is a fee applicable to such services. 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website