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Welcome to Much Birch Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. 

Phone Lines

Our Phone lines are extremely busy.  As a reminder the repeat line is only open between 11am - 1pm.  Please don't phone reception to get through if the repeat line is busy.  Reception calls are for appointments and these lines are needed in case of emergency.  If you are struggling to order repeats by phone you could do it online.  If you need assistance in setting this up please let us know.  Email dispensary -

Repeat Line Closure

From 1st September 2020 we will no longer be able to accept verbal requests for prescriptions on the repeat phone line.  The repeat line will only be open for exceptional circumstances.  From this date requests should be made online.  Please speak to a member of the Dispensary team for further information and to request details on setting up access to repeat prescriptions online.  You can also use the Patient Access App or NHS App on your mobile for easy access to repeat prescriptions.  For assistance in setting this up please speak to a member of the dispensary or email

Online Consult

online consult

Dispensary Collections

From Monday 30th March dispensary will only be open for collection of prescriptions between 10.00am & 4.30pm Monday to Friday. 

This is necessary in order for dispensary to continue to be able to work safely and dispense prescriptions ready for collection during this busy time.


All Herefordshire General Practices are working together to provide services during the COVID-19 pandemic.  For the most up to date information please go to the website for our GP federation: Taurus Healthcare

Coronavirus (COVID-19) - overview

Coronavirus - Public Information

Herefordshire's approach to Coronavirus - public information about changes in the way that Herefordshire General Practice is operating during the pandemic.

Stay at home if you have coronavirus symptoms

Stay at home for 14 days if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

Use the NHS 111 online coronavirus service here if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here

Please DO NOT come to the practice.


Named Accountable GP

All patients have a named accountable GP.  If you would like to know who is your named GP please ask at reception.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Online Access  

Please ask reception for an Access PIN if you would like to book appointments, order repeat prescriptions online and view your medical record.

Equipment Returns

Unfortunately the surgery is unable to accept equipment returns.  If you need to return equipment and medical assistance aids you will need to contact the original provider.


(Site updated 31/07/2020)
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