Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01981 540 310, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Our trained receptionists will ask you a little bit about the reason you are requesting an appointment so that they can direct you to the most appropriate clinician to deal with your medical issue. All of our receptionists are fully trained and will respect your confidentiality.
Routine appointments
To request a routine appointment in the next 7 days:
- use our online services
- phone us on 01981 540 310, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Our trained receptionists will ask you a little bit about the reason you are requesting an appointment so that they can direct you to the most appropriate clinician to deal with your medical issue. All of our receptionists are fully trained and will respect your confidentiality.
Extended GP Appointments Service
In addition to the practice’s normal opening hours you can also book an appointment in the evenings and weekends. This may be with a different GP, nurse or location than you are used to. These appointments are pre-bookable by contacting the surgery during our opening times – please ask for an extended access appointment with Taurus.
Opening times vary, but you can find full details here: 7 day improved access (herefordshiregeneralpractice.co.uk)
Please note that these are not walk-in centres and you will need to make an appointment.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often mean you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use our online services
- phone us on 01981 540 310, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.
You may only request a home visit if you are housebound or are too ill to visit the practice. A clinician will only visit you at home if they think that your medical condition requires it, after appropriate triage, and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
The visiting clinician may be a Paramedic, Advanced Clinical Practitioner or GP.
Interpreters
If you require an interpreter to attend with you when you see your doctor / clinician, please notify the receptionist and she will arrange this for you.
Chaperones
If you feel you would like a chaperone present at your consultation, please inform your doctor/nurse, who will be more than happy to arrange this for you.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To use this service you will need to ensure the practice has your up to date mobile number.
Please remember to update your contact details with us when you change address, telephone numbers and email address.