If you have any feedback regarding the service you have received by any of the staff working at Much Birch Surgery, please let us know.
You can share your feedback to us:
- In person
- By telephone: 01981 540310
- In writing; Much Birch Practice, Much Birch, Hereford, HR2 8HT
- By email: quality.taurus@nhs.net
We welcome all feedback, you can make a compliment, raise a concern or complaint, and even let us know if you would like something improved in the surgery.
Complaints and Concerns
We hope that most problems can be sorted out easily and quickly when they arise and with the person concerned.
If your problem cannot be sorted out this way and you wish to make a complaint or receive written feedback regarding your concerns, we would like you to let us know as soon as possible.
Complaints must be made to us within 12 months of the date the incident being complained about happened or the date the person raising the complaint found out about it, whichever is the later date.
We will acknowledge a complaint within three working days of receiving it. This can be done in writing, electronically or verbally.
If we think a complaint can be resolved quickly, we aim to do this in a matter of days. We will always offer to discuss with those involved and jointly agree what we will do to resolve the complaint and how long that will take.
If the person affected does not wish to deal with the complaint themselves, they can appoint a representative to raise the complaint on their behalf. There is no restriction on who may represent the person affected. However, they will need to provide us with their consent for their representative to raise and discuss the complaint with us and to see their personal information (including any relevant medical records).
If you have any questions regarding any of this, please do not hesitate to contact us using one of the methods above.